Store Policy
Hey Barbies, welcome to VVSHAIRSHOP!
Please take a moment to read our store policies before placing your order. The information below covers customization details, processing times, shipping policies, returns, and other important guidelines.
By placing an order, you acknowledge and agree to all terms outlined below.
Thank you for your understanding and support.
Customization
All products sold in our store are made from 100% premium human hair. We do not use synthetic fibers, artificial hair, animal hair, or mixed materials.
Unless otherwise stated in the product description as a permanent texture, all curls and waves shown are created using styling tools and are considered temporary styling. With proper care and maintenance, our wigs can be restyled and worn repeatedly for years.
We periodically offer Revamp Services for previously purchased wigs. Please contact customer service for pricing and turnaround times.
We do not accept hair supplied by other factories, brands, or vendors for customization services, as we cannot guarantee the quality or chemical compatibility of externally sourced hair.
Please note that product photos may appear slightly different depending on lighting conditions, camera settings, and display screens. Minor color variations between photos and the actual product are considered normal.
For balayage and highlight styles, the exact placement, thickness, and pattern of highlights cannot be recreated 100% identically every time. However, the overall color placement, effect, and aesthetic will remain consistent with the original design. If this is a concern, please consider carefully before purchasing.
Some product photos may feature baby hairs. If you would like baby hairs added to your wig, please purchase the Baby Hair Service before checkout. If this service is not selected, baby hairs will not be added by default.
If you have special requests, such as changing the parting direction, adjusting layers, or other customization preferences, please leave a note at checkout or contact customer service before production begins.
Customized products cannot be returned or exchanged unless there is a confirmed product quality issue.
Processing Time
All custom-made products require approximately 15–30 business days for production.
Wholesale orders generally require 3–5 business days of processing time for orders containing fewer than three units. Larger wholesale orders may require additional processing time depending on order volume.
We do not offer rush production services. Please plan accordingly before placing your order.
If your purchase is intended as a gift, feel free to leave a message at checkout. We are happy to provide complimentary gift packaging and a personalized gift card.
Shipping and Delivery
All worldwide orders are shipped via DHL Express.
At this time, we do not support customer-selected shipping carriers.
Most deliveries arrive within 3 business days, while remote areas may require approximately 4–7 business days, depending on location.
Once a package has been handed over to the shipping carrier, delivery times are outside of our control.
In the event of lost packages, shipping delays, customs clearance issues, or other carrier-related problems, customers must contact the shipping company directly. We are not responsible for compensation related to carrier-related losses or damages.
Returns and Exchanges
Return requests must be submitted within 48 hours of delivery confirmation.
To qualify for a return, the lace must remain completely uncut. The hair must be unworn, unused, and unaltered. All original packaging and included accessories must be intact. A video inspection with our customer service team may be required for verification.
All lace products are shipped with the lace unworn and free of glue, foundation, lace tint, or any cosmetic products.
Products customized through one-on-one consultations, reference photos, or personalized design requests are made specifically for each customer. Returns, exchanges, and refunds cannot be accepted unless there is a confirmed product quality issue.
Due to individual differences in personal taste and aesthetic preferences, we cannot accept returns simply because the customer no longer likes the customized design after production has been completed.
Products cannot be returned or exchanged for reasons unrelated to product quality.
Important Notes
Please carefully confirm your head measurements, desired density, lace size, hair length, and selected customization services before placing your order.
For the most accurate fit, please ensure that your natural hair or braids are laid as flat and compact as possible when measuring your head size.
If you are a beginner, please refer to our guide, "How to Measure My Head Size," or contact our customer service team for assistance.
Hair appointment services may be available periodically. Please stay connected with us for updates.
Be sure to follow our promotional announcements, as many discounts, coupon codes, and special offers are available for a limited time only.
If you have any questions or concerns, please contact us directly through email.
Thank you for choosing VVSHAIRSHOP.
VVSHAIRSHOP reserves the right to provide the final interpretation of these policies, where permitted by applicable law.
