Store Policy
Hey Barbies! Please read before making a purchase. Customization wigs for this period will be virgin or raw hair all wigs made by our professional hairstylists. Accepting a limited amount of orders.
No wig can be 100% replicated but each wig will be remade as close as possible.
No wig can be changed around as far as coloring unless you want to change the parting (left side part, right side part or middle part) and must be mentioned in the notes. I can not go back in and change orders once they are placed. You can also request baby hairs if they aren't present or request none if they are.
Be sure to fill out Customer Authorization Form after every purchase. Must be submitted within 24 hours after purchase.
PROCESSING TIME
All CUSTOMIZED ORDER UNITS: All units take about 14 - 30 BUSINESS DAYS (Not including holidays)
Being that I do everything me and my 2-3 girls units may take a bit longer. We advise that you order as early as possible to avoid any issues. If you're in need of a unit by a specific time, please don't hesitate to let us know! I'll be more than happy to work with you! If not, check out my ready to ship units .
READY TO SHIP UNIT: Allow +7 days for your order to ship.
BUNDLES, LACE + PRODUCTS: Allow 1-3 days for your order to ship.
Shipping Policy
All orders are shipped with carriers DHL&FedEx. Since we traveled a lot and will visit the hair factory by ourselves to insure the hair quality won’t be slipping, from time to time, our shipping address may be in Vietnam or China.
Please ensure that the address you provided is correct I will not be held liable for any LOST/STOLEN packages.
SHIPPING FEE INCLUDES: full insurance just in case DHL&FedEx misplaces your package or anything of that sort Please understand that things do happen and It is completely out of my control. If a package does happen to get lost, a claim MUST be filed with said shipping carrier. They will be responsible for refunding you, VVSHAIR is not held liable.
Once your order has been completed, shipping usually takes up to 3-7 business days to arrive depending on where the customer resides. Express shipping is offered at checkout.
We won't be responsible for any taxes charges and extra fees besides the basic shipping fees.
Returns + Cancellations
All site customization products can be returned within 14 days. Please keep the lace uncut, unworn and everything stays original since the day you received of logistics shows, if your payment is full filled there will be no exchanges are permitted.
Cancellations: ONCE ORDER IS PLACED YOU HAVE UNTIL THAT SAME DAY TO CANCEL ( 11:59PM EST). You will not be able to cancel any time after that Cancellations are an inconvenience as we do strive to keep things running as smooth as possible.
Once the store detected your order is high risk then there will be no negotiation and your order will be canceled immediately if we noticed.
Me and my team will not be played at this year, anytime not now my friend, THANK YOU!
IMPORTANT INFO
For preorders, please be sure that you are measuring your head correctly before purchasing a unit. Ensure that your braids are FLAT and small enough to get an accurate measurement. I WILL NOT BE HELD LIABLE FOR ANY WRONG MEASUREMENTS PROVIDED! If you need any assistance with measuring please be sure to email me at any time or check out the " Pages " located on the 'How to measure your own head size'.
Please be sure to read each description before purchasing and feel free to ask me any questions via contact info:
vvshairbusiness@gmail.com
+1(865)-208-3739
Thank you for shopping!
With deepest love.
VVSHAIR TEAM
